General description
Our refund and returns policy lasts 14 days. If it has been 14 days since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs
Shipping costs for returns are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed (except for shipping costs, which will not be refunded) and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Shipping & Returns
To return your product, please contact Agustina via WhatsApp at +34 682 330 001.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at contacto@lasdelaisla.com for questions related to refunds and returns.